We hope that you will love your Truly Cool garment but have no fear if this is not the case we are happy to accept returns for a full refund or exchange. Notification of your desire to return should be sent by email within 7 days of receipt of the goods. The goods should be received back to us within 14 days of you receiving them and accompanied by the original invoice. All tags must be intact, and packaging undamaged. The garment should be unworn and in its original condition.

The customer will be responsible for return shipping costs. We advise the use of an insured service as we cannot be held responsible for goods lost in transit. Once goods are received back we will send a notification of their safe receipt. Refunds will be issued to the original credit card as soon as possible but no later than 14 days.

To return an item, please email with your order number, the items you will be returning and reason for the return.